Shipping Policy
Your next reading companion takes a little time to come together. Here’s what to expect once you place your order with The Fiction Hours.
Made after you order
Our Kindle cases and crewnecks are printed after you order and shipped directly by our production partners. Please allow approximately 2–7 business days for production, before shipping begins. Busy seasons and product availability can occasionally add extra time.
Business days are Monday through Friday, excluding holidays.
Estimated shipping times
Once your order has shipped, standard delivery typically takes:
United States: 2–5 business days for most providers.
These are general estimates. Timing varies by product, shipping destination, and carrier. Alaska, Hawaii, Puerto Rico, and other US territories may take longer.
Production time and shipping time are separate. Delivery dates are estimates rather than guarantees, and weather, holidays, or carrier delays may affect your order’s arrival.
Shipping costs and destinations
We currently ship only within the United States. Available US shipping destinations and shipping charges are shown at checkout before you pay.
Tracking and separate packages
We’ll email your tracking details once your order ships. Tracking may take a few days to show movement.
Ordering a Kindle case and a crewneck? They may arrive in separate packages, on different days, because they’re made by different production partners. Each shipment will have its own tracking details.
Address changes and unsuccessful delivery
Please double-check your shipping address, including any apartment or unit number, before placing your order.
Spotted a mistake? Email hello@thefictionhours.com as soon as possible. Address changes are not guaranteed once an order enters production.
If delivery fails because of an incorrect address or an uncollected package, we’ll review the available options with you. Additional charges may apply for a replacement shipment, and original shipping charges may not be refundable. We’ll explain any costs before proceeding.
Late or missing packages
If your order is past its estimated delivery date or tracking seems stuck, email hello@thefictionhours.com with your order number so we can investigate.
If tracking says “delivered” but your package is missing, check around your delivery location, with neighbors, and with the carrier, then contact us. These cases are reviewed individually; a free replacement or refund is not guaranteed.
Shipments confirmed lost in transit may qualify for a replacement or refund after review. Please report concerns promptly so we can meet our production partner’s claim deadlines.
Nothing in this policy limits your rights under applicable consumer law.